News

November 19, 2020

EMMS Web Site Updated Post-Go Live

The EMMS web site has been updated now that Planon is live. The previous Training section has removed, and replaced with a new section called “Using Planon”, a one-stop shop and source for all Planon updates. This section includes: Planon Top Topics Planon Job Aids Planon Videos Planon Support It is recommended that Planon users […]

November 16, 2020

EMMS (Planon) Support Via UBC Self-Service Portal

Beginning Monday, November 16, support for Planon related issues will transition from Planon Live Support to UBC’s IT Service Centre. For issues, inquiries and access relating to Planon, including functional questions, please submit a ticket through the ServiceNow Self Service Portal.  For General Planon Inquires: Request a Service >> Report an Issue>> Select EMMS (Planon) […]

November 10, 2020

EMMS Hypercare is Live

Following the successful launch of Planon, EMMS Hypercare is live daily from 7:30-3:30 to support staff with Planon issues. Staff can join the Planon Live Support Zoom room  to pose any questions to the EMMS team for resolution. When greeted, staff are asked to describe the nature of their issue and then invited to join […]

November 6, 2020

Congratulations on the Successful Launch of Planon

Following the launch of Planon on Monday, November 2, 2020, staff in Building Operations, Energy & Water Services, Locksmiths and Chemistry Stores are up and running using Planon to complete their daily work. Although it will initially be a steep learning curve for staff to adapt to new software and updated business processes, comments have […]

November 2, 2020

Planon Access for Building Administrators for Service Requests

Planon is live! Building Administrators can now submit service requests for maintenance or customer-funded projects in Planon similar to the current process or via the Customer Service Centre for the Vancouver campus only. For example, today anyone on campus can submit a service request online via , or call 604.822.2173 to report an emergency to […]