Support

Whether you want to learn how to perform everyday, routine activities in Planon or you’re looking for deeper-dives into the more nuanced processes performed in Planon, these resources will help you navigate Planon in your day-to-day work.

⇒ Planon Job Aids
We’ve condensed Job Aids to quickly assist you with the most common Planon tasks.

⇒ Planon Video Library
Find our most popular video tutorial series and many other instructional videos providing in-depth topic overviews and step-by-step demonstrations of numerous Planon processes in the Video Library.

⇒ How to Get Planon Help
For Planon support, please submit a ticket through the ServiceNow Self Service Portal. Support includes new staff requests for access, changes to your existing access, questions about Planon functionality or processes and requests for new features and/or enhancements to existing functionality. 

 

 

 

 

 

 

 

 

Ensure you choose Application in the “Please specify what the issue is related to” drop down, and select EMMS (Planon):