The EMMS Sustainment Team is responsible for:
- Ensuring that the Planon product implemented at go-live continues to be maintained to that level of quality, or higher.
- Ensuring that business support request tickets are fairly prioritized to provide business value to all system users, while considering the limited resources to accomplish the volume of requests.
- Driving the product roadmap in a way that helps to achieve the long-term benefits and return on investment (ROI) documented in the EMMS business case.
Meet the new EMMS Sustainment Team
Tarkan Serim, Team Lead
Tarkan Serim assumes the role of EMMS Sustainment Team Lead, reporting into Building Operations, Customer Services and Informatics and will lead the Enterprise Maintenance Management System (EMMS) Sustainment Team. Tarkan will be responsible for EMMS issues resolution, back log management, product management, vendor release management and will be a key member of the EMMS Steering Committee.
Robin Shortt, Business Analyst
Robin Shortt, who is responsible for the Clerical and Service Centre teams and currently holds the Business Analyst role in Building Operations will take on the Business Analyst role for the EMMS Sustainment team. Robin will be joining the EMMS team on December 1st, and to backfill part of Robin’s responsibilities, we are in the process of recruiting for a Manager, Business and Support Services position that will be responsible for the Clerical and Service Centre teams.
Ingrid Lindner, Systems Analyst
Ingrid was previously with the Integration Enablement Center (IEC) team within UBC IT where she was an Integration Analyst on the Integrated Renewal Project (IRP). In her IRP role, Ingrid was responsible for the delivery of integrations between Workday and various UBC systems where she defined technical specifications, provided appropriate business and Workday information to developers and architects, tested integrations and triaged any issues found. In addition, Ingrid worked with IRP Functional team members to obtain business requirements, Application Ecosystem Program (AEP) team members to provide information and appropriate integrations for retrofit activities, and IRP testing team members to ensure the proper understanding of integrations for testing.